Bio: Originally from France, Claire started her working life in the hospitality industry working at the Epcot Centre in Disney World Florida. Moving to Jersey in 2000, Claire ran the St Brelade’s Bay Hotel, then opened the refurbished Royal Yacht. She also worked at the L’Horizon Hotel and Spa before setting up her own business in 2009, The Busy Queen Bee, which was the only pan-island Mystery Shopping company, inspiring businesses to deliver exceptional customer experiences.

Claire’s mission has always been to inspire global businesses to thrive by delivering exceptional customer experience. To achieve this, she teaches them to bring more care into what they do, think about enhancing their environments, and measuring and improving employees’ performances to drive customer loyalty.

She has three decades of expertise in Mystery Shopping and Customer Service, and is an authority on Customer Experience (CX).

She is a keynote speaker, consultant & trainer specialising in retail and hospitality.

Among her many achievements in business, Claire was named the No. 3 Global Customer Service Guru, was also recognised as a UK Top 20 CX Influencer and as a CX Thought Leader in 2020 and of course taking over the new Chief Executive Officer at the Jersey Hospitality Association.